Privacy Policy

1. Introduction

ProductionFlow ("we," "our," "us," or "Company") is committed to protecting your privacy and ensuring transparency about how we collect, use, and safeguard your personal information. This Privacy Policy explains our practices regarding the collection, use, disclosure, and protection of information when you visit our website located at www.productionflow.com (the "Website") and use our services (collectively, the "Services").

This Privacy Policy complies with applicable United States privacy laws, including the California Consumer Privacy Act (CCPA), and is designed to meet Google's privacy requirements. By using our Services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect several types of information from and about users of our Services:

2.1 Personal Information

When you interact with our Services, we may collect the following personal information:

• Contact Information: Name, email address, phone number, mailing address
• Business Information: Company name, job title, industry, business address, tax identification number
• Account Information: Username, password, account preferences, service history
• Financial Information: Payment card information, bank account details (processed securely through third-party payment processors), credit information for factoring services
• Communication Data: Records of correspondence, customer service interactions, survey responses

2.2 Automatically Collected Information

When you visit our Website, we automatically collect certain information about your device and browsing behavior:

• Device Information: IP address, browser type and version, operating system, device identifiers
• Usage Data: Pages visited, time spent on pages, clickstream data, referring website addresses
• Location Data: General geographic location based on IP address (not precise location)
• Technical Data: Screen resolution, language preferences, time zone settings

2.3 Information from Third Parties

We may receive information about you from third-party sources, including business partners, credit bureaus (for factoring services), analytics providers, and publicly available sources. This information may be combined with information we collect directly from you.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, operate, maintain, and improve our Services, including production analytics, manufacturing operations optimization, factoring services, and process planning solutions
• Communication: To respond to your inquiries, provide customer support, send service-related notifications, and communicate about your account
• Business Operations: To process transactions, manage accounts, conduct credit checks (for factoring services), and fulfill contractual obligations
• Marketing: To send you marketing communications, newsletters, and promotional materials (only with your consent, which you can withdraw at any time)
• Analytics and Improvement: To analyze usage patterns, understand user preferences, improve our Services, and develop new features
• Legal Compliance: To comply with applicable laws, regulations, legal processes, and government requests
• Security: To detect, prevent, and address fraud, security issues, and other harmful activities
• Business Transfers: In connection with any merger, sale of assets, or acquisition of all or part of our business

4. Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar tracking technologies to collect and store information about your interactions with our Website. These technologies help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Improve website functionality and user experience

4.1 Types of Cookies We Use

• Essential Cookies: Required for the Website to function properly (cannot be disabled)
• Analytics Cookies: Help us understand how visitors use our Website (e.g., Google Analytics)
• Functional Cookies: Remember your preferences and choices
• Advertising Cookies: Used to deliver relevant advertisements (with your consent)

4.2 Google Analytics

We use Google Analytics, a web analytics service provided by Google LLC ("Google"). Google Analytics uses cookies to analyze how users interact with our Website. The information generated by cookies about your use of the Website (including your IP address) may be transmitted to and stored by Google on servers in the United States.

Google may use this data to evaluate your use of the Website, compile reports on website activity, and provide other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf.

You can opt-out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on, available at: https://tools.google.com/dlpage/gaoptout

4.3 Cookie Preferences

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. However, if you disable cookies, some features of our Website may not function properly. You can also manage your cookie preferences through our cookie consent banner.

4.4 Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites you visit that you do not want to have your online activity tracked. Currently, there is no standard for how DNT signals should be interpreted. Our Website does not currently respond to DNT signals, but we respect your privacy choices through our cookie consent mechanism.

5. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

5.1 Service Providers

We may share information with third-party service providers who perform services on our behalf, including:

• Payment processors and financial institutions
• Cloud hosting and data storage providers
• Analytics and marketing service providers (e.g., Google Analytics)
• Customer support and communication platforms
• Credit bureaus and verification services (for factoring services)

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

5.2 Business Partners

We may share information with trusted business partners who provide complementary services, but only with your explicit consent or as necessary to fulfill our contractual obligations.

5.3 Legal Requirements

We may disclose information if required by law, regulation, legal process, or government request, or to protect our rights, property, or safety, or that of our users or others.

5.4 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

6. Data Security

We implement industry-standard technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using SSL/TLS protocols
• Encryption of sensitive data at rest
• Regular security assessments and vulnerability testing
• Access controls and authentication mechanisms
• Employee training on data protection and security
• Incident response procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors we consider when determining retention periods include:

• The nature and sensitivity of the information
• The purposes for which we collected the information
• Legal, regulatory, and contractual requirements
• The potential risk of harm from unauthorized use or disclosure

When we no longer need your personal information, we will securely delete or anonymize it in accordance with our data retention policies.

8. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

8.1 General Rights (All Users)

• Access: Request access to and receive a copy of your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal and contractual obligations)
• Opt-Out: Opt-out of marketing communications at any time
• Data Portability: Request transfer of your data to another service provider

8.2 California Consumer Privacy Act (CCPA) Rights

If you are a California resident, you have additional rights under the CCPA:

• Right to Know: Request disclosure of the categories and specific pieces of personal information we collect, use, and disclose
• Right to Delete: Request deletion of personal information we have collected (subject to exceptions)
• Right to Opt-Out: Opt-out of the sale of personal information (we do not sell personal information)
• Non-Discrimination: We will not discriminate against you for exercising your CCPA rights

To exercise your CCPA rights, please contact us using the information provided in Section 12. We will verify your identity before processing your request and respond within 45 days (or as required by law).

8.3 Exercising Your Rights

To exercise any of these rights, please contact us at [email protected] or use the contact information provided in Section 12. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

9. International Data Transfers

Our Services are primarily operated in the United States. If you are located outside the United States, please be aware that information we collect may be transferred to, processed, and stored in the United States. By using our Services, you consent to the transfer of your information to the United States, which may have different data protection laws than your country of residence.

10. Third-Party Links and Services

Our Website may contain links to third-party websites, applications, or services that are not owned or controlled by us. This Privacy Policy does not apply to third-party websites or services. We are not responsible for the privacy practices or content of third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly. If you believe we have collected information from a child under 18, please contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated Privacy Policy on this page with a new "Last Updated" date
• Sending an email notification to registered users (for material changes)
• Displaying a prominent notice on our Website

Your continued use of our Services after any changes to this Privacy Policy constitutes your acceptance of the updated policy. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

ProductionFlow
200 Park Avenue, Suite 500
New York, NY 10166
United States

Email: [email protected]

Phone: +1 (555) 151-6021

Privacy Officer: For CCPA-related requests, please mark your correspondence "CCPA Request" for expedited processing.